Effective Date: January 8th, 2025
At Food for the Soul Publishing, we strive to ensure your satisfaction with every purchase. Please review our return and refund policy for different types of products below:
1. Paperback and Hardcover Books
- Returns: You may return any paperback or hardcover book within 30 days of the delivery date for a full refund, provided the book is in new, resalable condition. Please ensure that the book has not been damaged or marked.
- How to Initiate a Return: To initiate a return, please contact our customer service team at [insert contact email] with your order number and the reason for the return. We will provide you with a return shipping label.
- Refunds: Once we receive and inspect the returned book, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
2. E-Books
- Refunds: Due to the nature of digital products, e-books are non-refundable once they have been downloaded. However, if you experience any technical issues preventing you from accessing the e-book, please contact our customer service team, and we will do our best to resolve the issue.
- Exchanges: If you purchase an e-book in error (e.g., wrong title), please reach out within 48 hours of purchase for assistance with an exchange.
3. Damaged or Defective Items
If you receive a damaged or defective book, please contact us within 7 days of delivery. We will arrange for a replacement at no additional cost to you.
4. Contact Us
For any questions or concerns regarding our return and refund policy, please reach out to our customer service team at info@foodsoulpublishing.com.
Thank you for supporting Food for the Soul Publishing! We appreciate your business and are committed to providing you with quality products and exceptional service.
